Fixing common technical problems

Most session and sign-in problems have quick fixes.

Before a video session, check your camera, microphone and internet connection, and join a few minutes early. When you open a session, MindFriend shows a setup screen where you can choose your camera and microphone and check them before you enter the room. Use an up-to-date browser or device that supports video calls, and allow access to your camera and microphone when your browser asks.

If your camera or microphone will not work, make sure your browser has permission to use them, connect a device if none is found, and close any other app that may be using your camera.

If you cannot sign in, use the password recovery option on the sign-in screen to reset your password.

If a video session will not connect or ends unexpectedly partway through, or if another problem continues, contact support, which handles account, access and technical questions.